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Legal Notice and Privacy Policy
WHO ARE WE?
The data controllers and owners of this website are Ivory Escapes S.L.U. (hereinafter, “Ivory Homes”), with address at Calle del Conde de Peñalver, 38, 6ºA, 28006 Madrid and CIF B88404330.
Ivory Homes is a real estate agency that operates in Spain and offers rental management, purchase and sale services, interior design and development of property architecture projects.
In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person), they use to interact with us.
WHAT TYPE OF INFORMATION DO WE COLLECT?
The type of information we receive through the online forms on our website or during a phone call or visit to our business premises are necessary data to be able to process requests for information.
Depending on the services or functionalities you want to enjoy at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:
• identification data (for example: name, surname, language, nationality, contact details, ID or passport, usual address, etc.);
• economic and transactional information (for example: bank or card details, etc.);
• connection, geolocation and navigation data (for example: location data);
• commercial information (for example, if you are subscribed to our newsletter),
• data about your tastes and preferences
The basic information that we normally require is the name of the contact person, the email address and a telephone number. Once we have established a first contact, we may request information about the nationality, the reason for the purchase/sale or reason for renting and the channel through which you met us.
Because Ivory Homes carries out financial transactions, we may request additional information in order to be able to carry out those transactions. In all cases, we only request the information necessary to comply with legal requirements for the prevention of money laundering and terrorist financing. You can always refuse to provide your identification data, with the consequence of not being able to receive the services that require them.
The information collected through “cookies” is anonymous and for statistical purposes (for example: type of browser used, preferred language, number of pages viewed, time of each visit, etc.). We analyze this data in order to apply improvements to our website to offer a better user experience.
WHEN DO WE USE THE INFORMATION?
The personal data you provide us will be recorded in the database for which IVORY ESCAPES, S.L.U is responsible. Your data will be treated confidentially and will remain in our files for as long as your account is active or until you request a change in the processing of your data, or the law requires it.
We may contact you by phone or email to request an evaluation of our services or to provide you with information about new products or services available. In order to offer you the most suitable products, we may transfer your personal data to Ivory Design & Projects S.L.U. or collaborators of Ivory Homes. In any case, we will ensure that we safeguard the confidentiality of your personal data and that they are treated responsibly and in compliance with the data protection laws in force in the European Union.
If we send you information that you have not expressly requested, you can unsubscribe from the communications you want using the same channel from which you received the unwanted information or by sending an email to info@ivoryhomes.es
HOW DO WE PROTECT YOUR INFORMATION?
At Ivory Homes, we have strict security policies to ensure that your data is protected in situations of misuse, loss or alteration. The data are registered in the database for which Ivory Homes, S.L.U. is responsible, with restricted access. All of our employees with access to your data have been trained to ensure the security and confidentiality of such data. Ivory Homes will not transfer your personal information to third parties without your express consent, unless required by law, or if we believe that the disclosure of such information is necessary to protect our property and rights, as well as the rights of third parties.
Ivory Escapes S.L.U. declares that it has adopted all necessary and appropriate security measures as established in Regulation (EU) 2016/679 and Royal Decree 1720/2007, of December 21, approving the Regulation for the Development of the Data Protection Act, which establishes all the technical means at its disposal with the intention of preventing the loss, misuse, alteration, unauthorized access or theft of the data you provide us.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION*?
When you visit our website and want to receive information about a product or service, we will request specific information from you (see section What type of information do we collect?) through our online forms. We only use your identifying information to respond to your requests and to inform you about Ivory Homes' services, however, we always offer the option of being able to unsubscribe from any type of communication you receive from us.
In addition to the information collected through forms on our website, our site also uses Cookies (small files that are installed in your browser when you first visit our website). The main function of cookies is to recognize the user's browsing habits in order to provide an improved online experience each time they return to our site. For more information, see our Cookie Policy available on our website.
*We consider personal information to be any information that allows an individual to be identified. It does not include encrypted or anonymous information, as well as public information data.
WHO DO WE SHARE INFORMATION WITH?
To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to entities associated with Ivory Escapes S.L.U., such as Ivory Design & Projects S.L.U., and to third parties who provide us with support in the services we offer, namely:
• financial institutions,
• fraud detection and prevention entities,
• public administrations and the Department of Justice.
• providers of technological and analytical services,
• suppliers and collaborators of cleaning, maintenance, logistics, transport and delivery services,
• service providers related to customer service,
• providers and collaborators of services related to marketing and advertising, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.
WHAT HAPPENS IF YOU PROVIDE US WITH DATA FROM THIRD PARTIES OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
We offer functionalities or services that require us to process the personal data of a third party, for example for renting housing for a family member or through partner agencies such as relocation agencies. If you provide us with personal data of third parties or if it is necessary for us to request it to perform a contract, you guarantee that you have informed them about the purposes and the way in which we need to process your personal data. If a third party has provided us with your data or you have provided them yourself as a result of a functionality or service requested by one of our users, we will use them to manage the functionality or service that is being developed in each case, within the purposes set out in this Privacy Policy and in our Cookies Policy.
WHAT ARE YOUR RIGHTS?
You can object to the processing of your data at any time by exercising your right of access, rectification, portability, cancellation and opposition by writing to the email address info@ivoryhomes.es. You can also change your preferences at any time.
You can also contact the Spanish Data Protection Agency (www.agpd.es) to carry out any management related to the protection of your data.
If at any time we modify our privacy policy, those changes will be reflected on our website and we will inform you accordingly by email.
Thank you very much for reading our privacy policy. We hope you have the confidence that we are doing everything we can to protect your personal data.